Southampton Ocean Cruise Terminal Berth 46/47:
One of Southampton's busiest terminals, Ocean has a host of amenities to make your time there as straightforward and comfortable as possible.
Travelling by car, getting there is easy. Just off the A33, Platform Road head for Dock Gate 4. Make sure to allow plenty of time, as traffic can get heavy during peak time.
By rail - Southampton Central is the closest train station, approximately 2 miles from Ocean Terminal.
Fully licensed taxi ranks are available either side of the station, with plenty of clearly designated areas for pre-booked taxis to wait. It should cost around £6 - £7, but may cost more on weekends and bank holidays. Luggage shouldn't cost any extra.
The nearest airport is Southampton. Taxi's are the quickest route to the Port if you are flying in, however trains are also frequent and inexpensive.
Private hire taxis can be booked by calling WestQuay Cars on 023 8099 9999.
Dropping Off Your Luggage:
There's no need to worry if you're unsure; with clear signage and staff on hand, every step of the way has been thoroughly thought out. As you approach the terminal, to your left is the baggage handling area. Drop-off is located adjacent. Porters are quick to help with your luggage. If parking, you will need to bring your luggage over to this area yourself.
Where to Park:
Short stay parking, located just behind the coach bays, is to your right as you face the terminal. Starting at £1 per hour, prices rise to £10 for 24 hours. A lost or damaged ticket will set you back a £100, so make sure to keep it safe.
Long stay parking is situated behind the short stay car park. It's not available on the day, so don't leave booking a space until the last moment. Your travel agent or cruise operator should be able to book this for you.
A Quick Note for Smokers:
The terminal is No Smoking throughout. As you approach the terminal from the car parks, the designated smoking area is just in front of you, to the right hand side. Remember to use the bin provided, as littering in the UK has an £80 on the spot fine.
Heading In To the Terminal:
Things can look a little hectic when you first arrive. Two large doors frame the front of the building. Both sets lead into the same reception area, so there’s no need to worry about entering the wrong end. Seating for 100-150 is located downstairs. If you are waiting for a family member or friend to park, it’s a good idea to take a few minutes to wait and relax down here.
What to do Whilst Waiting:
A large magazine stand can be found in the window. Filled with a wide range of high-quality glossy magazines, these are complimentary, with issues changing throughout the year. A Map & Guide to the city is also available from here. It is located just before you exit through the door on the left.
Travel agents set up information stands downstairs for some cruises. They're not always there, but terminal staff are usually easy to spot and are always helpful.
A bank of three vending machines can be found just past the seating, along with a free water cooler.
Grabbing a Bite to Eat:
Café Ceanos offer a range of refreshments in the departure lounge, with a good selection of food and drink available. Fresh tea and coffee are available for the early starts, and why not grab a hot bacon bap for just £3. Smaller snacks start at 95p, sandwiches £2.95 and beef burgers costing £3.25 are also available.
For those wishing to start their holidays early alcoholic beverages are also available. With single spirits and beers ranging from £2.50 - £3.75, and champagne costing between £18.50 - £30 for a half or full bottle.
Where You Need to Go:
Standard and disabled access toilets are located on both floors. Mother and baby changing facilities are upstairs, towards the back of the terminal.
For this, you will need to head upstairs. An escalator, stairs and a lift are available. Check-in staff will be on hand to guide you to where you need to go.
Priority check-in takes up the first 3-5 desks, with a separate queue clearly marked. Around 30-40 desks are available in total.
Waiting to Board:
Seating for approximately 1,000 fills the majority of the first floor. Windows line the left hand wall, allowing a glimpse of your ship as luggage is loaded and passengers already on-board mill around on their balconies. Additional complimentary magazines are available towards the centre, just past Café Ceano.
Priority seating is sectioned off towards the far end of the terminal upstairs; P&O’s Peninsular Club members can use this section prior to boarding.
Useful to Know:
There is Wi-Fi available at the terminal.
There are no pay phones anywhere near the terminal, however mobile phone signal stays strong throughout. For any last-minute postcards or mail, the nearest postbox is in Oxford Street or the town centre.
The terminal is fully accessible throughout for passengers with mobility issues. Disabled parking is available right beside the front door. Disabled access toilets are located on both floors, with a 46 person capacity lift with extra-wide doors for easy access.
The nearest ATM can be found at Tesco Express over in Ocean Village, around a 10-15 minute walk, or on Oxford street. If you need a Bureau de Change, the closet one is on the high street.
If you do accidentally misplace your wallet or luggage it is best to contact your Cruise line Operator. Below are the numbers you may need:
Cunard, P&O and Princess:
Main number: 02380 656400
Lost Property: 02380 656426
Royal Caribbean International:
Norwegian Cruise Line:
Lost Baggage: 07901 978175
Main: 0207 3706293